How to Dispute a Transaction Through Paypal

For those of you who paid for you order from Ladys and Lads through Paypal, you can lodge a dispute directly with them. Here are some things you should know, from the Paypal site:

* You have 45 days from the payment date to open a dispute.

* To dispute a transaction, click the Report a Problem button in the Resolution Center on the Paypal site.

* You must wait 7 days after the transaction to allow for shipping before opening a dispute for an item not received.

* Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.

* You and the seller then have 20 days to resolve the dispute or escalate it to a claim.

* Paypal places a hold on all funds related to the transaction until the dispute is resolved or closed.

* By escalating a dispute to a claim, you are asking PayPal to review it and decide the outcome. They try to resolve cases within 30 days.

When I filed my dispute with Paypal, the seller had a deadline to respond to the dispute, but she did not respond. Because of this, Paypal decided the case in my favor, but they were not able to recover any money from her account. (In my oppinion, she probably drained the account ahead of time.) Paypal has told me, however, that they will recover the funds for my if and when they become available. (I assume this means if money gets deposited into the account, but it occurs to me that this very site being in existance might be discouraging people sending her money.....)

I have also heard from people who have filed Paypal claims and just before the seller's deadlins to respond, she has responded by saying she shipped the diapers. Either way, please file a claim! Paypal says they will "track seller performance trends" and "take action to protect their buyers", and I believe they will follow through - their reputation is a much bigger deal to them than Ms. Hernandez's reputation apparently is to her.